Overview

I ordered a top and a t-shirt, but the t-shirt never delivered. But on the app it is marked as delivered. I was lucky I paid with paypal and got a refund. I will never buy from them online, if not at all. Worst online shopping experience ever.

Absolutely the worst customer service I have EVER experienced. I received an email from them shortly after placing my order stating that my purchase needed reviewing and my order was on hold. To resolve this, I provided the authorisation code to you immediately by email as soon as I received the email. The email said that I could either call the US phone number (I literally can’t I’m based in Ireland) OR reply to the email with the code which I did, to which I received an AUTOMATED email from them. I chatted to several “customer service” agents who didn’t seem bothered to help me, instead directing me to call the number even after I explained multiple times that this was not possible. Nothing but copy and pasted/ canned responses from them. Never ever ever again will I set foot in your stores, nor will I ever purchase from you online again.

Con artists. It’s really a concern when there are so many comments about them not delivering items and this isn’t publicised more. I ordered 2 items. The package arrived with only one of the items but the return note said 2 had been included. I immediately contacted customer service who said the remaining item would be re shipped and I’ve just received an email saying they’ve investigated and they’ve done everything right and their team say 2 items were shipped so nothing more will be shipped. How can the customer prove them wrong??? It’s theft - they take your money and then don’t ship your complete order and you can’t prove anything. Don’t order anything from this company online - please!!!!

thank you Martina K for the amazing kind and patient customer service!! Very friendly, cannot ask for a better customer service rep than her! She solved the problem I had with my latest order within minutes

Never order from here and if you do make sure you won’t have to return anything! It has taken them 26 days to process my return and after I contacted customer service they said it’d take between 13-15 days. Another 2 weeks go by and finally. Now I have to wait another 1-3 days for it to refund my card. Absolutely terrible, have never had a return take more than a week or two anywhere else.

I have been a loyal UO customer for years, with few complaints. But there has been a serious 180 for them regarding customer service since COVID: fewer sales, higher free shipping threshold (up to $75 from $50) and ridiculously long shipping windows. I ordered a shirt on 4/22 and received an email that it shipped on 4/24. So far, so good. But now, 5 days later, the tracking has not been updated and all it says is "Waiting for shipping label"??? I tried called customer service for an explanation and was told (with an attitude) nothing could be done until 10 business days have passed with no delivery. Where exactly does it say that? I have already received the "hard charge" on my credit card, which means I will have to pay before I receive the item, if ever. I have been reading all the negative UO reviews on this and other sites, and it looks like I am not alone in my frustration. Once this issue gets resolved, if ever, I am over UO!

Never received my item, now it’s not in stock, they should know better than to use Evri as their courier. It’s been sat in their hub for over a week and allegedly cannot be found. Clearly stolen. No response from either companies.

Two rude and threatening emails from this lot accused me of not returning an item and stating I owe them money and my account is blocked. A quick look at my account proves the item was returned. It took several calls, chats and emails before they admitted the item had been returned. No apologies, just a statement that my account would be unblocked. After years of buying their mass produced stuff for my daughter Eh don't think I'll be needing it again UO.

I tried urban outfitters in December but they lost my order and I ask to my money back I called them lot of time and they told me they were going to pay me back. So I thought it was only a mistake on their part so I reordered thinking they were going to pay me back but they lost again my order and they never give my money back! I’m really disappointed knowing that I expected a lot from the brand!

Received an empty package and my other order was cancelled because the item was out of stock. I'm hoping to still get my money back but for for cancelled order I only got half of my money back. I have no idea how they came up with giving me half of my money back, but this customer service is just really bad. Urban Outfitters is nice but if there is an issue they won't help you

this was from an order I. made back in October I've been the only one trying to dispute it. Never received my packages their carriers UPS & Lasership DO A POOR JOB NOT EVEN DELIVERING TO THE DAMN PACKAGE ROOM. SPOKE TO AESHA & MEMORY WHO WERE NNO HELP AT ALL! I SPENT $1000S shopping at this brand in-store and of course, the only time I purchase online this CRAP happens never again a FREAKING scam

I was in Urban outfitters in temple bar with my 2 teenage daughters. We shopped for over an hour (where staff was very busy chatting to each other, and too busy to help) went to take our purchases up to the counter/ register . My daughter who attends DCU and does not have photo ID showed her college email so that she could get the student discount. ( most girls of her age are a student somewhere) The girl at the register was so rude, and when I asked to speak to a manager she said if I wanted to wait for awhile. Girl at register was so very unhelpful, rude, petty! Urban Outfitters your customer service is nonexistent! You can keep your overpriced, unethically sourced tat!!! One star is one to many

I simply adored their player that looks like an old fashioned cassette player. You need to buy a special cassette that allows you to download your music in there. I guess it serves like some sort of usb driver but it has the reels actually turning. The player is TRANSPARENT! isn't it amazing? It is a perfect combination of old school and tech progress. I loved it so much that decided to leave a comment. Some of their stuff is nowhere else to find that is why I love UO

They advertise gaining gold member status (by buying lots of merchandise) as having a yearly £25 off code to those who get this level. I still haven’t gotten my code this year and they’ve ignored my customer service emails and insta dms. Used to like urban but now just feel scammed.

customer service sucks, they take forever to process returns/exchanges, the support agents withhold info about orders most likely out of laziness, and overall not trustworthy. the products are so cute on the site but not even worth it anymore to deal with the business/service end of this company. there’s plenty of other cute stores out there.